Anarchy Online is a science fiction-based persistent online role-playing game developed and published by Funcom.

How do I send a crash bug report?

When sending a crash-bug report please include information about your DirectX setup by running the dxdiag.exe file:

1. In Windows click Start->Run and then type dxdiag.exe in the Open box and click “OK”.
2. In the DirectX Diagnostic tool click on “Save all information”.
3. Then post an e-mail to bugs@anarchy-online.com with a description on what you did to make it crash (the more details, the better).

Please note that we are not able to give you feedback on the bug you sent.

Other useful information to include:

• System
• Character name
• In-game location

Make the dxdiag.txt file as an attachment or copy and paste the information into the mail.

Thanks.

I keep crashing to the desktop Why?

A Missing file in Windows 98. There seems to be a missing file in windows 98 and 98SE that helps cure the crashing to desktop.

Solution:

Copy the imagehlp.dll file from the Windows 98 CD to the windows\System folder:

1. Insert the Windows 98 CD.
2. In Windows Explorer, double-click the win98 folder on the Windows 98 CD.
3. Expand the *.cab file containing the imagehlp.dll file:
   • If you use Windows 98 First Edition, double-click the Win98_32.cab file.
   • If you use Windows 98 Second Edition, double-click the Win98_30.cab file.
4. Copy the imagehlp.dll file to the X:\Windows\System folder, where “X” is the system drive.
5. Restart Windows.

I am getting an Illegal Operations message. What can I do?

An old version of the NewDotNet software might be a possible cause.

Please check New.net’s own un-install FAQ for instructions about how to un-install their software.

I’m using the download tool GetRight and Anarchy.exe is crashing even though GetRight is not running, why?

“GetRight” can cause Anarchy.exe to crash if “GetRight” is not running properly.

We have received reports that the paid version without the advertisments usually works fine.

To avoid the problem with the free version of “GetRight”, make sure it is running (in the system tray), or uninstall “GetRight” to avoid problems.

To make sure GetRight is running, click “GetRight”->”Tools”->”GetRight Configuration” and select the “Monitor” tab. Make sure “Start GetRight when web browser is started” is checked, and click “OK”.

“GetRight” will now start each time you start Anarchy.exe

What can I do to get less lag?

A bad frame rate on the client side is often perceived as lag. There are read more…

Why am I disconnecting every 15 minutes or at regular intervals?

It is possible that your ISP doesn’t recognise the traffic from Anarchy Online as Internet traffic, and automatically disconnects you because it thinks your connection is idle.

One thing you could try to avoid this, and check if it is the explanation for your disconnects, is to set up your mail reader to look for mail every 5 minutes.

One ISP that we know have this problem is Earthlink.

I crashed, and when I try to log in the error message “character not able to log back in” appears. What should I do?

Check that the character is logged off the chat-server. Log in on the chat-server on the Anarchy Online website with your character, and log off again.

I am having crashes that give an error code in bb.dll, or Clientr.exe C++ errors. What should I do?

Make sure you have the latest drivers for your video card and sound card - this is the most common cause for these error messages. If you do not know what model of card you have, see the entry above about finding information.

I receive a USER.EXE crash when I try to run the game- what should I do?

This means that your card doesn’t support 32bit color modes you are trying to run. Change the in-game resolution on the hardware options to 16bit color, as in 800×600x16. If the problem persists, change your desktop color depth to 16bit color in the settings tab of your display properties under control panel.